© ContactCenterWorld.com
Puzzel Acquires Vergic #contactcenterworld Headquartered in Malmö and with offices in Stockholm, Vergic’s technology enables companies to engage with online customers at the right moment and via the most efficient channel, through AI-supported messaging and collaboration tools. Puzzel CEO Frederic Laziou says the acquisition demonstrates Puzzel’s commitment to bringing continuous innovation to its customers. He says: "Today, all organisations and brands know they have to provide digital customer service. But we’re now seeing a major evolution in what customer service means to people, both online, in stores and physical locations. "Customers are demanding smarter experiences. And we believe that businesses that do not take steps to automate, innovate, and provide empathy when it really matters will be left behind." Puzzel will integrate Vergic’s site messaging, chatbot, engagement rule engine, video and co-browsing capabilities into its cloud Customer Service Platform. Vergic will still be developed, maintained and available as a standalone or OEM (Original Equipment Manufacturer) product through partners for companies and organisations with a ‘digital first’ need. Commenting on the acquisition, Alexander Lunde, CEO at Vergic said: "We’re delighted to become part of the fast-growing and innovative team at Puzzel. Our technologies and ethos complement each other perfectly, with its Scandinavian heritage and our combined goal to deliver innovative customer experiences. We look forward to working closely together as we build an industry-leading, end-to-end customer-centric platform." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, October 7, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |