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Route Mobile to Acquire Phonon Communications #contactcenterworld The acquisition of PCPL, which is a communications automation platform provider, will allow Route Mobile to leverage Phonon''s customer experience platform and enable brands to deliver personalised experiences across digital touchpoints, a statement said. Phonon offers a complete suite of conversational AI-driven contact centre solutions with integration on cloud platforms like AWS, Azure, and Google Cloud. The acquisition is expected to be completed by May 31, 2021, Route Mobile said in a regulatory filing. "The cost of acquisition is Rs 29,00,00,000, inclusive of the upfront and deferred consideration," it added. The upfront consideration will be paid out upon closing of the transaction and deferred consideration will be paid out in four tranches, the filing said. It noted that the cost of acquisition will be adjusted (at the time of closing) depending upon working capital of PCPL as per the audited financial statements for the fiscal year ended March 31, 2021. This acquisition enhances Route Mobile''s capability to accelerate the digitalisation journey, enabling enterprises to seamlessly adopt cloud communication solutions, the statement said. "This association aligns with our vision 2.0 to deliver superlative customer experiences by empowering brands and enterprises to have a deeper engagement on a scalable communications platform," Route Mobile Managing Director and Group CEO Rajdipkumar Gupta said. Phonon''s communication automation platform, combined with Route Mobile''s suite of CX driven solutions will benefit digital brands to transform and automate their contact centre operations, offering digital communications experiences to their customers, he added. "We are thrilled to incorporate our Communication Automation Platform into Route Mobile''s innovative products and services to enable a best-in-calls on Customer Experience Platform as a Service (CXPaaS) portfolio. "Digital adoption is at an all-time high redefining the future of communications. CXPaaS is an ideal catalyst to help businesses increase efficiency and reduce costs," PCPL Managing Director and Chief Executive Ujwal Makhija said. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, May 3, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |