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Doha, Qatar, May 4, 2021 -- Qatar Islamic Bank (QIB) is the first bank in Qatar to launch a conversational virtual assistant armed with proprietary artificial intelligence and machine learning algorithms.

’Zaki’, meaning smart, is an additional communication channel for QIB website visitors to interact with the bank.

The newly launched chatbot service is part of QIB’s ongoing efforts to provide innovative digital solutions to empower its customers and meet their ever-changing banking needs. The virtual Artificial Intelligence (AI) assistant, Zaki, is designed to provide relevant and contextual responses to QIB existing and new customers’ queries in a more convenient and instant manner.

Developed with customers’ daily banking requirements in mind, Zaki will allow customers to interact with the bank 24/7, and receive information or advice on their enquiries directly through artificial intelligence and machine learning algorithms, without the need to visit a branch or call the QIB Call Center.

Moreover, Zaki will later be present across different online channels such as the QIB Mobile App. Commenting on the launch of the Virtual Assistant, D. Anand, QIB’s General Manager - Personal Banking Group, said: "We are proud to launch Qatar’s first conversational AI banking service in Qatar, enriching our banking services, and demonstrating our innovative approach to cater to the needs of our customers. Zaki lays a strong foundation for artificial intelligence-based voice and chat enabled ‘conversational banking’."

"Customers will always remain at the heart of our business. As we continue to progress by deploying new and innovative digital solutions and technologies, we remain customer-centric throughout.

This conversational AI banking service is another testament to QIB’s leadership in digital banking in Qatar and beyond, as we thrive to continuously digitalize, simplify, and personalize the banking experience for our existing and prospective customers", D. Anand concluded.

Posted by Veronica Silva Cusi, news correspondent
Source: https://thepeninsulaqatar.com

Date Posted: Wednesday, May 5, 2021