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Puzzel Announces Certification of its Contact Centre Solution for Microsoft Teams #contactcenterworld The certification provides customers with the assurance that Puzzel’s solution has been tested and verified to provide the quality, compatibility, and reliability they expect from Microsoft partners. Puzzel Contact Centre for Microsoft Teams provides a full suite of omnichannel contact centre functionality in a unified application that is fully integrated with Teams, to increase hybrid cross-team collaboration, simplify customer engagement workflows and increase internal visibility. "The ability to speak to a member of the team for additional support is immediately and seamlessly available allowing the agent to provide empathic customer experience in real-time." comments Thomas Rødseth, CTO at Puzzel. "Microsoft Teams has become a vital strategic component within the world of collaboration, and Puzzel recognises the need to support its customers and partners in their choices and is doing so with its dedicated relationship with Microsoft," said Thomas Rødseth, CTO at Puzzel. "Puzzel Contact Centre for Microsoft Teams enables a smooth migration from legacy, on-premises PBX or Skype for Business, allowing users to benefit from the advantage of Teams, while maintaining the improved integrations with an interface they’re familiar with." "Microsoft Teams enables organizations to work more quickly and effectively, collaborating with their customers to deliver the right outcomes," said Pete Daderko, Director of Product Marketing, Microsoft Teams Phone at Microsoft. "We are pleased to see Puzzel complete the contact center certification process, showcasing their investment in bridging collaboration with customer service." As a certified partner solution, Puzzel will showcase its commitment to strengthening its contact centre with Microsoft’s technology. The certification means customers can now be assured that the Puzzel solution is verified to enhance Puzzel’s customers’ overall experience of their contact centre. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, November 1, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |