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Bangkok, Thailand, Sept. 30, 2021 -- Tokio Marine Life Insurance (Thailand) PCL. ("TMLTH") announced their partnership with AmiVoice Thai ("AmiVoice"), which is a subsidiary of Advanced Media in Japan with extensive experience in Speech Recognition and AI technology.

TMLTH in Thailand will launch the Virtual Agent solution by AmiVoice. This is in addition to TMLTH's launch of the digital solution "Self Fact-Find Tool" in June 2021, as they continue to ramp up digitalization of their business processes to provide better and more efficient services to their policyholders in Thailand.

With the ever-growing presence of artificial intelligence ("AI") in various businesses and industries, it has been TMLTH's top priority to implement AI technology to improve customer experience. The Virtual Agent solution will enhance the existing call volume handling capability for its group insurance business and individual life customers in the future.

Mr. Toyotake Kuwata, CEO of TMLTH commented: "With the implementation of Virtual Agent, I believe that we will be able to service more customers each day while maintaining our current operations size. The intuitive and advanced solution would also improve our quality of services to our customers and I am very much looking forward to what this collaboration will bring to our company and especially to our customers."

Mr. Yasumasa Suzuki, Executive Director in charge of Overseas Business of Advanced Media and Managing Director of AmiVoice Thai, added: "We are delighted to see our solution become a key part of Tokio Marine's life operations in Thailand. Providing quality services to multiple customers at the same time will drastically improve customer experience and we expect that it would be well received by their Thai customers."

"Our collaboration with AmiVoice is the latest example of how we are constantly working with like-minded technology partners to create better products and services for our consumers. This also aligns with our group's vision of doing good and delivering on our commitments to our customers," said Mr. Noboru Yamagata, Regional CEO of Tokio Marine Asia.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tokiomarine.com

Date Posted: Friday, October 1, 2021