#ContactCenterWorld

San Antonio, TX, USA, Feb 2023 - Frost & Sullivan recently researched the collaboration services market, and analysis results, recognizes Noventiq (formerly Softline) with the 2022 Latin America Product Leadership Award. Noventiq, the London-headquartered digital transformation and cybersecurity solutions and services provider for emerging markets, is one of Microsoft's top global partners. Hosted on Microsoft Azure, TOTAL VOICE uses a single, centralized telecommunications infrastructure to achieve significant cost savings, deliver latency and reliability, and address the challenge of cloud communications.

Noventiq's TOTAL VOICE uses real-time communication protocols for customer-facing and back-end connections. The solution is compatible with digital, analog, or IP telephony and can be used with any system that combines these technologies.

TOTAL VOICE is a transition and operation tool that enables companies with a mix of analog, digital and/or IP on-premise to migrate their voice networks to Microsoft Teams at their own pace, and according to the depreciation of their existing voice technology assets. Post-migration, the solution is ideal for managing and reporting for an enterprise-grade voice network, due to the significant number of traditional telecommunications features available.

Sebastian Menutti, Frost & Sullivan’s Industry Principal, noted: "By displaying and selling the inventory of carriers via an application programming interface and provisioning it through the Azure marketplace, Noventiq acts as a voice broker. When a user selects a choice, it automatically supplies and invoices the product. With this flexible configuration that combines immediate access to inventory with seamless execution enabled, Noventiq differentiates itself by offering unprecedented speed and agility."

Riana Barnard, Best Practices Research Analyst for Frost & Sullivan, comments: "Frost & Sullivan recognizes that Noventiq’s purpose-built unified collaboration and communication platform sets it apart from its competitors, with superior design and cost savings as its central pillars."

Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating achievement and performance in technological, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.

#ContactCenterWorld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca

Date Posted: Friday, February 10, 2023