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Stoke-on-Trent Call Centre Closes Amidst UK Government’s Plans for More Streamlining #contactcenterworld Shutting down 13 sites by June is expected to bring savings of between £80 and £90 million (€90,514 and €101,857 million) annually from 2028 onwards, government sources said. Seventy-four Hanley employees agreed to the changes, the Department for Work and Pensions (DWP) confirmed, with others preferring to take voluntary redundancy. The DWP said the closure, which formed part of wider plans to modernise and streamline its estate, involved only back office staff and would not impact public-facing roles. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, February 2, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |