© ContactCenterWorld.com
Talkdesk Announces 2022 CX Innovator Award Winners #contactcenterworld CX Innovator Award winners and honorable mentions were selected by an independent judging panel of industry analysts. This year’s winners represent a broad range of industries. The awards also feature a new Artificial Intelligence (AI) Innovator category to spotlight the growing role of AI within the tools and processes companies use every day to help automate customer self-service, empower agents, mitigate fraud, and more. Following is the complete list of 2022 honorees: The Talkdesk People’s Choice Award Alignment Health and Hunter Douglas CX Innovator Award North America: WaFd Bank and Alorica (tied); Honorable Mention: University of Iowa CX Ecosystem Award Alarm.com; Honorable Mention: WaFd Bank AI Innovator Award Carbon Health; Honorable Mentions: WaFd Bank and Humach (tied) CX Digital Transformation Award Indie Campers and LegalShield (tied); Honorable Mention: Glintt CX Rookie of the Year Award Carbon Health; Honorable Mention: LegalShield CX Business Impact Award Alarm.com; Honorable Mention: Gant Travel CX Revenue Leader Award JK Moving CX Social Impact Award JK Moving and Patagonia (tied) Cxcellence MaxorPlus, IndieCampers, and HomeToGo "Congratulations to all of the winners of the 2022 CX Innovator Awards," said Charanya Kannan, chief product, engineering & customer officer, Talkdesk. "It’s exciting to peek behind the scenes and see how so many diverse organizations are reimagining the customer experience and using the contact center to drive measurable business outcomes. Each of this year’s recipients could teach a master class in CX transformation. Their stories will inspire and offer best practices for any company embarking on the CX journey or looking to level up." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, October 18, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |