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Observe.AI Launches Auto QA, an Adaptive Automation Solution for Boosting Agent Performance #contactcenterworld San Francisco, CA, USA, May 24, 2022 -- Observe.AI, an Intelligent Workforce Platform that transforms contact centers through AI, announced the launch of Auto QA – an adaptive automation solution that boosts agent performance to drive faster impact on customer experience and revenue generation. Auto QA accelerates the QA lifecycle for contact centers, increasing the speed and scale at which teams extract valuable insights to improve agent performance. "As part of our mission to create purpose-built, business-centric AI for contact centers, we believe in a collaborative symbiosis between human and machine intelligence," said Swapnil Jain, Co-Founder and CEO of Observe.AI. "Auto QA is human-informed automation at its best, empowering contact center employees to lead on creativity and strategic thinking while tasking AI with efficiency and scale. While other vendors have attempted this, Observe.AI is introducing new levels of fine-tuning for QA automation. The result is a comprehensive, consistent approach to quality assurance and agent coaching that delivers tremendous business value." "The traditional approach of sample-based quality monitoring is ineffective and exposes you to compliance risk, particularly with a mix of remote and on-premises workers. Invest in quality monitoring platforms that can automate the QA process at scale and process a larger volume of interactions." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, May 26, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |