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Disruptive New Customer Engagement Model Slashes Costs by More than 20 Percent #contactcenterworld "MCE is the fastest way for companies to drive CX transformation and realize benefits," said Rohan Ganeson, Chief Operating Officer for [24]7.ai. "We have more than 20 years expertise combining technology and service models to drive best practices in customer experience. We have proven that MCE can drive more than 20 percent cost reduction while improving CSAT, and we have now packaged this for CX leaders to readily adopt." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, June 28, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |