CCNA Launches their Call Centre Optimisation Service, CC Callback
Sydney, Australia, July 2, 2020 -- Technology solutions provider Converged Communication Network Applications (CCNA) recently released their CC Callback solution.
Craig Sims, Co-Managing Director at CCNA, said, "We understand that to boost customer experience, contact centres require technology that effectively manages call queues and agent availability."
CCNA’s Callback solution, and others similar to it, are about reducing the number of abandoned calls as customers will only abandon if they do not opt into a callback. As a result, the contact centre will gather more calls and can deliver an exceptional customer experience.
Matt Brown, Head of Projects and Consulting at CCNA, said, "The CC Callback application has been designed to be deployed in record speed, and is agile in nature, which makes it customisable to client environments and requirements."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, July 3, 2020
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