#contactcenterworld

Plano, TX, USA, Oct 12, 2021 -- AmplifAI, a People Enablement Platform for employee-focused enterprises, announced the closing of Series A funding led by Greycroft along with continued participation by LiveOak Venture Partners, Dallas Venture Partners and Capital Factory. 

The new capital will be used to drive product improvements and innovation that continue to define the category, transform the way companies develop employees and elevate enterprises that are people-centric.

"We created the category of AI-powered people enablement and continue to prioritize continuous improvement and innovation to maintain our industry leadership," AmplifAI founder and CEO Sean Minter said. "This investment aligns with our objectives to enable every organization to better use data to maximize employee and organizational performance."

"AmplifAI has proven its capabilities, starting with a small pilot over two years ago to an enterprise-wide intelligent engagement and performance management platform for all of THD contact centers—both internal and outsourced," said Dante Brooks, Senior Manager of Customer Experience at The Home Depot. "AmplifAI is very flexible and easy to do business with—a partner that is built to engage, develop and delight our frontline employees."

"Artificial Intelligence solutions are enabling the transformation of the Intelligent Contact Center," Aragon Research lead analyst Jim Lundy said. "AmplifAI is showing innovation in AI performance management and workforce engagement with its self-learning, personalized approach to replicating high-performing frontline employees using data that enterprises already generate."

"The contact center remains a huge untapped opportunity for companies globally. Reps are on the front line with customers, and most are missing opportunities to grow customer value because of inadequate training," said Will Szczerbiak, Partner at Greycroft. "By integrating underlying contact center systems and creating training pathways for all reps to perform like the top 10, AmplifAI delivers tremendous value to clients in the form of higher customer satisfaction, increased revenue, competitive differentiation, and more. We are incredibly impressed with the product vision and execution to date and are looking forward to helping build a category leader in the contact center SaaS space."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, October 14, 2021