Khoros Champions Agent Health with Platform Enhancements for Digital Contact Centers
Khoros, digital-Customer engagement software and services, announced its 2022 Spring Innovation Release. The release features capabilities including new AI-powered automation and user interface enhancements that will provide more support to brands’ teams, from contact center agents to social media managers.
"Over the past two years, companies have struggled to meet ever-growing and ever-evolving customer demands, and are now facing new challenges: high employee stress, burnout, and attrition. We know how vital your teams are to supporting your customers, and we’re here to help," said Sejal Amin, chief product technology officer (CPTO) at Khoros. "In today’s release, we’re excited to unveil new technology that will make agents’ lives easier and help you keep them—and your customers—happy."
Khoros is unique in the industry with its ‘single pane of glass’ platform to manage omnichannel customer interactions, including best-in-class digital customer care products for contact centers, enterprise-grade communities software, valuable voice of customer (VoC) insights, and social marketing capabilities—all powered by its patent-pending, AI-powered orchestration engine.
To learn more about Khoros's 2022 Spring Innovation Launch, visit khoros.com/whats-new. For additional information about Khoros’s digital-first customer engagement platform and services, visit khoros.com.
Date Posted: Thursday, April 21, 2022
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