© ContactCenterWorld.com

Serenova Announces Investments in New Salt Lake City Office, Relocation of Canadian Office


Austin, TX, USA, Aug 20, 2019 -- Serenova, a contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, announced it has opened a new office in Salt Lake City, Utah, to better serve existing and future customers and partners in the region. The company also announced relocation of its long-running presence Fredericton, New Brunswick, Canada with a new office to further development and innovation of its industry-leading, cloud-based contact center solutions.

"Serenova’s global footprint already includes more than 1,300 customers spanning 54 countries, and our expansion is critical to continuing to provide exceptional delivery and support in every region where we operate," said John Lynch, CEO of Serenova. "North America is core to Serenova’s sales and growth strategy. The investments in Salt Lake City and Fredericton prove our dedication to continual research and development to ensure our CCaaS solution suite always delivers the innovation and leading-edge processes for superior customer experiences."

Lynch continued, "Serenova has assembled a dedicated workforce committed to delivering success for our customers. We are focused on creating positive work environments for our teams and to growing the best talent to support ongoing momentum across all regions. To receive industry recognition for our efforts, and from our employees, is incredibly gratifying."


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Thursday, August 22, 2019

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.