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Minneapolis, MN, USA, Jan , 2021 -- Calabrio, a customer experience intelligence company, announced that contact centers using Twilio (NYSE: TWLO) Flex and looking to add workforce engagement management (WEM) capabilities to their business, now have simplified access to Calabrio ONE through the Twilio Flex Ecosystem.

The cloud-to-cloud integration of Calabrio ONE and Twilio Flex, which was announced earlier this year, fills a gap for modern contact centers looking for a customizable, data-driven environment that puts the customer and agent experience at the forefront, whether they’re working from home or in the office.

"Businesses need flexible technology solutions and streamlined purchasing experiences as we navigate through the new reality brought about by COVID-19," said Ross Daniels, vice president of global partners for Calabrio. "Twilio Flex has rapidly become one of Calabrio’s top platforms, and we believe that every Twilio Flex opportunity is a Calabrio opportunity. Calabrio ONE’s availability via the Twilio Flex Ecosystem makes it easier for companies to add WEM functionality quickly, helping them operate efficiently and at scale."

"Our customers rely on Twilio Flex to handle complex contact center workloads while still using the best-in-class Workforce Engagement Management and CRM solutions that they know and love," said Elliot Goldwater, senior director of global business development at Twilio. "Calabrio ONE and Twilio Flex combined deliver that option and enable our customers to continue empowering a modern workforce in today’s constantly changing environment."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, January 7, 2021