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ST. Louis, MO, USA, May 2022 - Textel, the full-service, cloud-based texting platform for business and contact centers, was awarded NICE’s (Nasdaq: NICE) DEVone Application Certification. The distinction assures NICE CXone customers that Textel’s innovative cloud texting and multimedia messaging service (MMS) is a solution that meets specific quality, performance, and security requirements upon technical integration.

By replacing the need for phone calls, Textel’s advanced texting platform lets users increase revenue while dramatically reducing operational costs. Built seamlessly into NICE’s CXone platform, the multi-directional texting solution provides full SMS and MMS capability on existing long-code and short-code numbers, letting customers communicate faster and more efficiently than on traditional channels (email, voice, chat). With features like skills-based routing, agent-initiated and blast outbound capabilities, agentless textbots, Interactive Text Response (ITR), call deflection, and group texting functionality, agents can now oversee multiple interactions simultaneously. And, with full transcript reporting and analytics, managers have the tools they need to coach agents.

"NICE has been a key partner of ours for several years now, and together we have brought the power of texting to major brands around the world," said Textel Founder and CEO James Diel. 

"The NICE CXone DEVone ecosystem creates opportunities for innovation and extends the power of the NICE CXone portfolio by providing a simple path to trusted applications and technology," said Paul Jarman, NICE CXone CEO. "We’re pleased to present Textel with the DEVone Application Certification, reiterating our belief in the value their solutions can bring to NICE customers."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, May 3, 2022