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Teleperformance Recognized as the 2021 North American BPO Competitive Strategy Innovation Leader #contactcenterworld Based on its recent analysis of the North American contact center market, Frost & Sullivan has recognized Teleperfomance with the 2021 North American Competitive Strategy Innovation Leadership Award in BPO outsourcing. "This Award acknowledges Teleperformance's 40+ years of experience and leadership in the BPO market. Teleperformance Group has grown its operations to more than 380,000 employees in 83 countries, serving 170+ markets and managing client programs in more than 265 languages," said Principal Analyst Michael DeSalles. "Particularly notable during the 2020 pandemic period was Teleperformance's rapid deployment of an enhanced and expanded work-at-home agent (WAHA) workforce, from 10,000 to over 160,000 employees in less than 4 months." "Teleperformance's focus is on service, innovation, technology, tools, C-Sat/NPS, employee satisfaction (eSat), culture change, and revenue growth opportunities," noted DeSalles. "Teleperformance has made great strides in delivering on its mantra 'Every interaction matters.' The company has distinguished itself as an innovator in customer service delivery, global contact center practices, and outstanding financial performance." Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, June 11, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |