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Drips Receives Significant Strategic Growth Investment from Accel-KKR #contactcenterworld Drips’ focus on empowering brands to capture intent and drive meaningful conversations has sparked rapid growth since the company was founded in 2016. "This year, Drips will reach nearly three times our 2019 revenues – and our strong financial performance is what made this investment possible. With Accel-KKR as our partner, we are positioned to catapult into our next phase of growth and product innovation," said Aaron Christopher (A.C.) Evans, Drips’ CEO. "The SMS channel as a vital customer engagement tool is gaining unprecedented adoption. What sets Drips apart in the market is its ability to manage automated, two-way, humanized conversations at scale," said Greg Williams, Managing Director at Accel-KKR. "A.C. and the entire Drips team have built impressive momentum and we are thrilled to be a part of their next chapter of growth." "To date, the Drips platform has handled over half a billion humanized conversations, enabling us to deliver cognitive automation at a scale that no other competitor in the messaging industry has been able to match," said Evans. "Our team of Conversational Texting(R) experts act as an extension of our clients, allowing us to onboard efficiently and scale with them quickly. This investment will help us continue to expand that team of experts, extract even more value from our data, and continue the innovation of the Drips platform." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, August 3, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |