© ContactCenterWorld.com
www.ContactCenterWorld.com

Cabinet Set to Consider the Future of Unity Partnership

#contactcenterworld

Oldham, UK, Jan 17, 2022 -- At a meeting on 24 January, Oldham’s Cabinet are set to discuss the future of Unity Partnership.

Unity Partnership currently delivers a range of services to Oldham residents on behalf of the council including the customer call centre, highways, revenues and benefits, ICT and payroll and HR. It also provides a range services to other organisations and businesses.

Cabinet are set to agree to bring Unity Partnership delivered council services back to Oldham Council with just over 400 current Unity staff set to transfer from Spring 2022.

Unity was established in 2006 establishing a model where council services were delivered in partnership and alongside services delivered to outside organisations and companies to ensure efficiency and deliver income into the Partnership. In February 2018, following a review of the Partnership, Cabinet agreed to a reshaping of Unity Partnership to become wholly owned by Oldham Council.

Arooj Shah, Leader of Oldham Council, said: "Unity Partnership delivers some of the services that matter most to local people. They answer calls to those in need through our call centre, manage our council tax and benefits services and the management of our highways service.

"I’ve committed to improving the relationship between residents and the council and I believe that bringing these services back into direct council management is vital in making this happen.

"Bringing Unity staff with their skills and knowledge into the council to work side-by-side with their council counterparts will make us more efficient and more focused on residents as well as driving greater value for money for the local taxpayer.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.oldham.gov.uk

Date Posted: Wednesday, January 19, 2022



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.