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Denver, CO, USA, April 27, 2023 - TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provioder for end-to-end digital CX solutions, announced that TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance.

The WFM Adapter for Microsoft Dynamics 365 Customer Service enables managers to track key performance indicators, identify areas for improvement, and plan for future workload. This new product draws on TTEC Digital's deep experience in building WFM adapters for cloud contact center platforms and expands the company's capabilities to help Microsoft Dynamics 365 Customer Service customers optimize their workforce operations.

"As a launch partner for the Microsoft Digital Contact Center Platform (DCCP), TTEC Digital continues to pioneer new ways of enhancing the client experience and help users take advantage of the Microsoft platform and greater ecosystem," said Dave Seybold, CEO of TTEC Digital. "WFM Adapter for Microsoft Dynamics 365 Customer Service will help clients uncover innovative strategies to learn from their contact center data and optimize workforce efficiencies."

"The WFM Adapter from TTEC Digital complements our work with Microsoft DCCP. It is a key add-on that enables customers to adopt Microsoft DCCP for a truly end-to-end customer experience transformation," said Charles Lamanna, Microsoft Corporate Vice President, Business Applications & Platform. "By connecting to the common workforce management systems customers already leverage, TTEC is delivering a modern experience built on Microsoft's next generation platform."

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Posted by Veronica Silva Cusi, news correspondent
Source: TTEC

Date Posted: Friday, April 28, 2023