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WorkForce Software Sets the Standard for Modern Workforce Managment #contactcenterworld In its evaluation of 19 workforce management technology solutions, Nucleus Research ranked the software providers based on their ability to deliver value to customers in terms of both software functionality and usability. The report also scrutinized the software vendors’ overall dedication to research and development, and their willingness to provide innovative technology to address the evolving needs of workforces in the face of constant regulatory, business, and technological changes. "Leaders in this year’s Value Matrix have doubled down on their investments in automation and analytics, specifically in complex scheduling and labor planning.," said Evelyn McMullen, Research Manager at Nucleus Research. "WorkForce Software has been proactive in adapting to the evolving needs of employees by making substantial investments in automation and analytics, particularly in areas such as scheduling and communication. With capabilities that include demand forecasting, schedule optimization, and support for intricate compliance regulations, WorkForce Software consistently delivers a strong solution that meets the unique requirements of its customers." "Amidst the significant changes to the way people work, we are immensely proud to have secured the leadership position in Nucleus Research’s WFM Technology Value Matrix in 2023, which demonstrates our ability to provide solutions needed by global employers," said Nicole Neumarker, Chief Technology Officer at WorkForce Software. "At WorkForce, we prioritize close collaboration with our customers, listen attentively to their needs, and offer solutions that address their distinct workforce challenges. We are committed to delivering the most advanced and modern workforce management solution by harnessing the power of data and analytics to improve operational performance and enhance user experience – connecting people regardless of their work location. Our success in achieving this recognition demonstrates our unwavering commitment to pioneering the use of technology to enable our customers to shape the future of work at their organizations." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, April 28, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |