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St.Louis, MO, USA, May 17, 2022 -- Balto, a real-time guidance platform for contact centers, announces Industry Intelligence Playbooks, giving customers immediate access to conversation best practices that drive conversions, shorten time to value, and rapidly bring conversation excellence to scale.

Compiled from deep data analysis of Balto's guided calls from more than 15 industries, the new playbooks address two common contact center challenges: creating talk tracks and knowing if they are any good.

The collaborative intelligence of the entire call center is scaled to all agents and applied instantaneously.

With the Industry Intelligence Playbooks, customers now spend less time creating talk tracks and more time on the phones having the best conversations humanly possible. The playbooks provide a proven, data-backed framework from which managers and agents can customize and test new talk tracks, and they serve as a gut-check on whether current ones are following industry best practices.

"It's industry protection insurance," said Marc Bernstein, founder and CEO of Balto. "Customers know they are getting cutting-edge insights about what's working on calls in their space. And for new Balto customers without talk tracks or those looking to start from scratch, the playbooks provide a jumping off point, rapidly shrinking implementation time down to a day."

"We not only provide real-time guidance on calls for our customers, we leverage the data from all the calls we've guided to provide customers with best practices for having perfect conversations," said Mike Goldstein, VP of Engineering at Balto. "No one else is doing that. Our Industry Intelligence Playbooks contain key insights for each industry and use case that only Balto can provide."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Wednesday, May 18, 2022