KM2 Solutions Opens Second Omni-channel Contact Center in Castries, St. Lucia
Castries, St. Lucia, June, 2018 -- KM2 Solutions, a US-based, near shore contact center services provider has opened a new contact center in St. Lucia, expanding their footprint of near shore locations to 9 centers in 5 countries.
KM2 Solutions has been operating from the island of St. Lucia since 2004. Their original building is 20,000 square feet of office space, with capacity for 500 agents. The new building expands their presence by 12,000 square feet, bringing the total capacity of both buildings to nearly 800 agents. The new office space is located about 10 kilometers from the original site.
Castries, the capital city of St. Lucia is home to a population of over 75,000 people. The country boasts a 90% literacy rate and a highly productive, service-oriented workforce, with a strong cultural affinity to the United States. Both office locations in St. Lucia are minutes from pristine beach resorts, incredible shopping, and the finest restaurants on the island.
Speaking ahead of the official opening slated for June 19 in a formal event, David Kreiss, KM2 President & CEO said "we’re very excited to expand our operation in St. Lucia. Since the first day that we opened our doors, our clients have been thrilled with the productivity and high-quality talent there. The expansion allows for continued career growth for the team, some of whom have been with us for nearly 15 years! We look forward to delivering exceptional services for our clients and consistently exceeding their expectations."
Marvin Bartholomew who heads the St. Lucia operations also spoke with high praise of the talent and excellent work they provide, adding that "these are indeed exciting times; for our clients, for our partners and especially for the world-class staff here. The opportunity to grow checks many boxes on many levels."
At the new KM2 St. Lucia center, KM2 Solutions continues providing clients with support for customer service and care, sales, retention, technical support, loan processing (pre-funding, originations, verifications, welcome calls), loan servicing and 1st party collections, back-office services, and other functions for clients in a wide range of vertical markets.
The opening ceremony is expected to be held in at the new location on Tuesday, June 19th. The Prime Minister of St. Lucia is expected to attend.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, June 19, 2018
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