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Amsterdam, Netherlands, Feb, 2021 -- Contexta360, Contexta360, a speech analytics and conversational computing company, announced a technical partnership agreement with CyberTwice, a cloud-based recording and archiving company.

The agreement leverages CyberTwice ATTEST — a compliance collaboration recording solution, integrated into Microsoft Teams and hosted within Azure — to extend Contexta360’s speech analytics platform. The partnership will deliver insights into Microsoft Teams conversations, improving key sales or service interactions, improving CX metrics, automating the call summary and fully integrating with Microsoft Dynamics CRM.

Sil Steffens, CEO at CyberTwice, said: "We see a significant shift in how businesses are communicating with their customers and we believe Microsoft Teams is a leading force in this new paradigm. With ATTEST for Teams, we offer an advanced, affordable alternative in Azure for existing cloud and on-premises (compliance) recording solutions."

Andrew White, CEO at Contexta360, commented: "Our speech, text and interaction analytics platform complements CyberTwice’s recording solution and the wider Microsoft platform, delivering insights into the topics, actions, trends, process compliance and sales or service methodology held within millions of calls or chat sessions."

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Posted by Veronica Silva Cusi, news correspondent
Source: Contexta360

Date Posted: Monday, February 22, 2021