© ContactCenterWorld.com

transcosmos and transcosmos Online Communications Co-develop a LINE-powered BCP Package


Tokyo, Japan, April, 2020 -- transcosmos inc. and transcosmos online communications inc. (Headquarters: Tokyo, Japan; President: Hiroshi Kaizuka) hereby announce that the two companies have co-developed a LINE-powered Business Continuity Planning (BCP) package designed for contact centers to address natural disasters and infectious disease outbreaks. The package enables businesses to offer emergency chatbot services via LINE.

Given that contact centers that respond to customer inquiries play a critical role in the BCP, businesses have been pushing for an "area-decentralization," which is to decentralize contact center locations. Yet, the market participants started becoming aware that such area-decentralization alone cannot sufficiently handle customer inquiries during a global pandemic and other emergency situations. Against this backdrop, transcosmos and transcosmos online communications have jointly developed a LINE-powered BCP package designed for contact centers with the aim of driving "channel-decentralization" by utilizing LINE as a contact center channel in addition to phones and emails.


Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Monday, April 27, 2020

About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.