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New York, NY, USA. Dec 13, 2022 -- Glia, a provider of Digital Customer Service (DCS), announced that its digital-first solution is now accessible through Jack Henry’s Banno Digital Platform™. This integration will allow more banks and credit unions to embrace Digital Customer Service, reimagining how they serve and support customers in a digital world.

Integrating Glia’s communication and collaboration capabilities into Jack Henry’s digital banking platform enables institutions to meet customers online and provide support across all digital channels—including SMS, chat, voice and video banking. Glia recently acquired bot provider Finn AI, resulting in a unified solution that allows financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, ultimately boosting customer satisfaction while driving new operational efficiencies.

"Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service," said Steve Kaish, SVP of Alliances for Glia. "Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain. As part of Jack Henry’s ecosystem, we are helping community institutions create competitive advantage."

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Posted by Veronica Silva Cusi, news correspondent
Source: Glia

Date Posted: Wednesday, December 14, 2022