#contactcenterworld

Hoboken, NJ, USA, Oct 25, 2022 -- NICE Actimize, a NICE (Nasdaq: NICE) business, has been ranked by global advisory and consulting firm Quadrant Knowledge Solutions as the overall Leader in its recently released report titled "SPARK Matrix™: Enterprise Fraud Management (EFM), 2022." For the fourth consecutive year, the Quadrant Knowledge Solutions research report, which provides an analysis and a ranking of enterprise fraud management vendors in the form of its proprietary SPARK Matrix, gave NICE Actimize the highest ratings across the performance parameters of technology excellence and customer impact.

According to the Quadrant Knowledge Solutions report, "The company’s fraud strategy management capability allows fraud strategy teams to quickly adapt their policies while maintaining a balance between fraud risk, customer experience, and operational capacity."

Explains Pradnya Gugale, Analyst at Quadrant Knowledge Solutions, "NICE Actimize's scalable Integrated Fraud Management platform (IFM-X) provides a robust and constantly growing set of integrated capabilities across fraud analytics, strategy and decisioning management, and fraud investigation that enables FIs to quickly adapt to the ever-changing fraud and payments environment.
The platform blends the industry's richest fraud risk indicators library with cutting-edge AI/ML behavioral analysis to detect and prevent fraud in real-time, across the customer lifecycle and all payment channels to facilitate a seamless customer experience."

Gugale added, "With its robust real-time fraud detection and prevention capabilities, ability to cater to a variety of use cases, strong customer value proposition, and continued innovations to their broadest range of EFM solutions, NICE Actimize continues to retain its position as a leader in the 2022 SPARK Matrix: Enterprise Fraud Management (EFM)."

In its concluding analysis, Quadrant Knowledge stated, "With its strong domain experience, NICE Actimize is well-positioned to offer a continuously robust solution portfolio to detect and prevent new and advanced fraud typologies."

"With more than twenty years of experience built into our solutions, NICE Actimize protects the entire customer lifecyle including account opening and identity fraud, early account monitoring and cross channel payments fraud. The advanced analytics and powerful artificial intelligence within our IFM-X enterprise fraud management platform protects the customer lifecycle across all channels and payment types," said Craig Costigan, CEO, NICE Actimize.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, October 27, 2022