Avaya Cloud Office™ Offers New Features Enhancing Cloud Communications for Global Businesses Going Forward
Raleigh-Durham, NC & Belmont, CA, USA, June, 2021 -- Avaya (NYSE:AVYA) and RingCentral Inc. (NYSE:RNG) announced a wide range of new capabilities for the Avaya Cloud Office™ by RingCentral(R) Unified Communications as a Service (UCaaS) solution, including many Avaya device-specific enhancements providing easy migration, additional video and global expansion features extending the ability for customers to connect across any device and work environment.
The past year has seen significant growth in the adoption of cloud-based unified communications applications, and research shows that 55 percent1 of organizations will adopt UCaaS solutions by the end of 2021. Additionally, over 87 percent1 of these organizations will continue to support remote work in 2021 and beyond, so it is critical that their communications solutions are capable of supporting work across multiple locations and devices. Avaya Cloud Office is now available in 13 countries, enabling organizations of all kinds to digitally transform their workforce communications.
The new Avaya Cloud Office features announced today fall into three key customer benefit areas:
Easy Migration to Cloud Communications
New Ways to Connect Over Video
Global Expansion Capabilities
"Instead of going back to work, employees will be going ‘forward to work’ in a new way – using cloud-based communications as part of a digital workplace and hybrid work model, and we are further enhancing Avaya Cloud Office to address their needs," said Dennis Kozak, Avaya SVP, Global Channel Sales. "We are making it easier for organizations to migrate to cloud, and providing more ways to connect and communicate across home and office locations and multiple devices, providing the flexibility and agility that enables successful hybrid work environments."
"As both a master agent and value-added distributor for Avaya, we are excited about the new features added to Avaya Cloud Office," said Patrick Howard, Vice President of Vendor Management and Marketing, Jenne. "By incorporating these Avaya-specific features on Avaya devices exclusively with the Avaya Cloud Office UCaaS offering, Avaya and RingCentral are delivering a best-in-class solution that allows enterprises of all sizes to migrate to the cloud while still communicating efficiently and in the manner in which they are accustomed – all accomplished with world class collaboration tools for our agents and resellers."
"UCaaS adoption continues to rapidly grow, with more than 47 percent of companies using it now, and almost 40 percent of those still operating on-premise phone systems evaluating or planning to adopt UCaaS by the end of 2021," says Irwin Lazar, President and Principal Analyst, Metrigy. "These new Avaya Cloud Office features will make it easier for companies to obtain the benefits of cloud-based communications by enabling support for required call management capabilities, as well as by adding new capabilities to streamline voice messaging."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Friday, June 11, 2021
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