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Hundreds of Jobs At Risk at Call Centre #contactcenterworld The news could affect around 300 jobs at the Firstsource site on Riverside Road on Pride Park. Firstsource’s contract with customer Sky is set to change, with Sky set to cut back on its phone-based customer service offering to pivot to a digital system, according to reports from DerbyshireLive. Firstsource is Indian-owned and employs approximately 600 people in Derby. Around half of these jobs could be affected. Last week it was revealed that Firstsouce could be cutting 200 jobs at its Belfast, Derry and Derby sites. A spokesperson told trade title ISPreview: "Firstsource has commenced a redundancy consultation process with a number of colleagues at its Belfast and Derry/Londonderry sites. The changing priorities of one of our clients, Sky, means they are making proposals to adjust services currently being delivered across both sites. Firstsource will continue to work with Sky. "Staff impacted have been informed today and as a responsible employer, we are working closely to support them throughout this process. Firstsource remains committed to Northern Ireland at both sites as we continue to deliver a range of services for our outsourcing clients." DerbyshireLive reported on Wednesday (May 31) that hundreds of Firstsource workers were given just a few minutes notice that their jobs were at risk. A Firstsource spokesperson told DerbyshireLive: "Firstsource has commenced a redundancy consultation process with a number of colleagues at its Derby site. The changing priorities of one of our clients, Sky, means they are making proposals to adjust services currently being delivered across both sites. "Staff impacted have been informed last week and as a responsible employer, we are working closely to support them throughout this process. Firstsource remains committed to Derby as we continue to deliver a range of services for our outsourcing clients." Firstsource has been contacted for comment. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, June 2, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |