C9 Communications and MaxContact Partner To Deliver Contact Centre Solution
Sydney, Australia, July 6, 2020 -- MaxContact, a contact centre specialist, has announced that it has partnered with C9 Communications to deliver an all in one cloud contact solution for Thomas Direct, an Australian company specialising in charitable lotteries, raffles and telefundraising. Thomas Direct has deployed the solution to fuel the successful momentum and delivery of client campaigns.
"We needed a solution which was fast to deploy, easy to use and could provide feature functionality to best support our client campaigns," says Vanessa Gilbert, Contact Centre Operations Manager at Thomas Direct. "At the same time, we wanted to work with a vendor technology which would enable us to integrate our own existing systems, including a payment gateway and customer relationship management software.
"Since going live with MaxContact earlier this year, we have saved 25 per cent on our agent seat cost. One of the real advantages of the system is that you can keep latching on additional functionality as your requirements change. This flexibility is important to us. Our employees picked up the new system very easily and MaxContact’s streamlined architecture will enable us to leverage our own team’s skills so we can easily manage the system in-house. We expect to see a rapid return on investment from this project over the coming months. At the same time, knowing we won’t have downtime with MaxContact is a real advantage," says Gilbert.
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, July 7, 2020
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