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Miami, FL, USA and Toronto, ON, Canada, Mar, 2022 -- Datatel Communications Inc., and Datatel Inc. (in Canada) a provider in IVR Payments and Payment Technology, announced a new addition to its IVR Payments suite - CryptoIVR™ Plus.

CryptoIVR™ Plus edition is designed for businesses across multiple industries who want to provide their customers with 24/7 phone payments and reduce their PCI footprint. CryptoIVR™ Plus offers more than the basic IVR Payment experience, allowing customers to look-up their balance, present them with an amount to pay and for businesses, it gives them the ability to automate payment reconciliation and post to customers’ accounts through an included data connector.

CryptoIVR™ Plus comes in two versions:

Customer Self-Service which enable callers access to the payment process 24/7 without having to speak to a staff member.
Agent Assist designed specifically for environments where an agent may be required to be involved in customer interactions. Both versions are designed to strengthen security and improve both the customer experience as well as enhance efficiency.

"We are committed to continuing to build out our IVR Payment suite toimprove our client’s ability to accept payments from their customer over the telephone in a PCI compliant way, while delivering the efficiencies realized from payment automation," said Barnard Crespi, Datatel›s Co-CEO.

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Posted by Veronica Silva Cusi, news correspondent
Source: Datatel

Date Posted: Friday, March 18, 2022