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CDW Named Certified Delivery Partner for UJET and Google Cloud Contact Center Platform #contactcenterworld "UJET CDPs are carefully selected and rigorously trained to ensure our customers get the best experience possible," said Vasili Triant, COO of ujet.cx. "As demand for our AI-powered contact center technology continues to surge, adding CDW as a CDP positions us to enable more enterprises to transform and elevate how they serve customers through our technology." UJET and Google’s partnership expands Google’s Contact Center AI solution suite and provides a more unified and intelligent technology experience for contact centers. "Consumers expect great customer service and want faster resolution to their issue," said Andrew Cadwell, vice president of digital velocity for CDW. "Our deep industry sector knowledge and elite technical expertise come together in our Intelligent Customer Experience (ICX) practice to provide midsize and enterprise customers a partner they can trust and rely on to implement solutions that deliver improved business outcomes quickly and with high customer satisfaction." As a delivery partner of choice for the UJET and Google CCAI solution, CDW now can bring additional capabilities to customers looking to use this platform to manage and monitor large volumes of interactions as well as complex interactions with more personalized options that are consistent across the customer’s brand, whether delivered through a virtual agent, a human agent, or a combination of both. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, August 1, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |