#contactcenterworld

Bengaluru, India, Oct, 2022 -- ASAPP, an AI cloud company for contact centers, is growing its engineering team globally with the opening of an India office in Bengaluru, expanding its technical team, which is led by Chief Technology Officer, Priya Vijayarajendran, who joined the company in March after spending three years at Microsoft, as its Vice President of Data and AI. ASAPP now operates offices in New York, Mountain View, Bozeman and Buenos Aires.

The contact center is undergoing massive transformation as enterprises across the economy invest in technology and cloud technology to optimize costs, automate, maximize agent productivity while improving the customer experience. In a new budgeting and forecasting report, Forrester Research recommends that companies cut spending on legacy software systems, but increase investment in AI that improves the customer experience while reducing costs. Increasingly, consumers across travel, media, hospitality, retail and financial services are demanding more from their customer support interactions – there are 270 billion calls to customer service per year according to IBM. ASAPP helps increase agent productivity and improve operational efficiency, while delighting their customers.

"The contact center opportunity is a complex, data-intense problem that requires the best engineers building scalable cloud native software with sophisticated AI tech," said Priya Vijayarajendran, CTO at ASAPP. "ASAPP’s industry leading engineering team is helping the world’s largest brands transform their contact center from an operational burden into a revenue driver delivering the best customer experience."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Tuesday, October 18, 2022