#contactcenterworld

Campbell, CA, USA, Jan 28, 2021 -- 8x8, Inc. (NYSE:EGHT), an integrated cloud communications platform provider, announced new contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS) product enhancements to optimize employee and customer engagement. The latest 8x8 updates highlight the benefits organizations gain by having an integrated contact center and communications solution from a single provider, making it easy to engage, work, and manage interactions between employees and customers.

"We've seen tremendous results in using the 8x8 Auto Dialer," said Dominic McDonald, Managing Director, italk telecom. "Increased agent productivity, simplified management, and overall improved visibility into our campaigns has made a significant impact in how we proactively connect with our customers. The user experiences for admins and agents alike is so simple that proactive outreach is an effortless part of our daily operations."

"The 8x8 single-vendor cloud platform was purpose-built to eliminate silos, facilitate dynamic collaboration and engage both customers and employees through highly personalized experiences," said Dejan Deklich, Chief Product Officer at 8x8, Inc. "Our global cloud approach enables us to rapidly inject new, innovative capabilities into our integrated contact center, voice communications, chat, meetings, and APIs product. We are proud to support organizations’ digital transformation efforts with a platform that delivers everything they need to meet unique business requirements, and thrive in the new operate-from-anywhere model."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Friday, January 29, 2021