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Liveops Launches New Platform to Foster Relationships and Community Learning for Virtual Agent Workforce

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Scottsdale, AZ, USA, June 16, 2021 -- Liveops Inc., a provider of skilled virtual workforces for customer service and sales, announced a new online community platform, part of the company’s strategy to improve the agent experience for its network of independent contractor agents. Powered by Influitive, a provider  in customer advocacy and community software, the site provides an interactive portal for agents contracting with Liveops to network and support one another, and access important program information.

"The wonderful thing about gamification is that not only does Liveops get to reward independent agents for their contributions, but the badges that agents receive also elevate them as leaders amongst their peers," said Katie Bapple, Senior Director Agent Experience at Liveops. "Everyone likes to be recognized and valued for doing great work. The agents themselves are what truly make Liveops Nation special."

Liveops is also planning on integrating a new learning platform into Influitive for a more seamless experience for agents.

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com

Date Posted: Friday, June 18, 2021


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