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San Francisco, CA, USA, April 20, 2021 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced a deeper integration with Zoom Video Communications, Inc. to deliver enhanced customer experiences for contact centers.

This integration will allow Talkdesk to help organizations break down collaboration silos and unlock the power of true enterprise-wide teamwork. Through a back-office integration, the Talkdesk and Zoom solution makes call routing frictionless and eliminates the need to switch between applications.

Promoting teamwork and knowledge sharing between agents and other teams is critical to maximizing productivity and customer satisfaction. With a simple click, agents can access subject matter experts for real-time collaboration to answer customer questions and resolve issues fast and efficiently on the first attempt. Combining UCaaS applications from Zoom, such as calling, directory and presence with the Talkdesk CCaaS solution, companies can further streamline operations by integrating their cloud investments.

"We’re excited about this deeper product integration with Talkdesk," said Graeme Geddes, head of Zoom Phone & Rooms, Sales and Go-to-Market, Zoom. "This native integration reinforces the demand from our joint customers for a UCaaS and CCaaS solution."

"Great customer experiences don’t happen by accident. They require planning and lockstep coordination," said Charanya Kannan, chief product officer, Talkdesk. "Together with Zoom, we’re helping businesses make the most of every moment, using advanced collaboration technology to address customer needs more seamlessly and in ways that create memorable interactions for all the right reasons."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Thursday, April 22, 2021