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Melville, NY, USA, May, 2021 -- Verint(R) (Nasdaq: VRNT), a Customer Engagement Company™, announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform deployed on Google Cloud’s platform.

TELUS International designs, builds and delivers digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company partners with brands from industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

The selection and implementation of Verint Workforce Engagement is the latest development in the two companies’ long-term partnership. The deployment supports TELUS International’s team members and will also be offered to TELUS International’s clients worldwide as a workforce engagement and customer experience platform.

"Verint is proud to partner with TELUS International and Google Cloud – we are also committed to support all varieties of cloud deployments and cloud environments, providing our customers with maximum flexibility to choose the environment that works best for their needs," says Verint’s John Bourne, SVP, global channels and alliances. "With Verint Workforce Engagement and Google Cloud, TELUS International has a world-class customer engagement platform to empower the remote and globally distributed workforce to support exceptional customer experiences, while gaining real-time insight into business operations for adjustment as needed to meet today’s ever-changing demands both within contact centers and throughout the enterprise."

"Leveraging Verint Workforce Engagement on Google Cloud’s platform simplifies team member effort to help empower the delivery of exceptional customer experiences," said Katy Elder, manager of Verint Global IT engineering, TELUS International. "The result is improved employee engagement and readiness, reduced compliance risks, and the ability to make customer interactions more effective. For example, with Verint operating on Google Cloud, we can quickly obtain information on customer interactions, regardless of channel, and run engagement analysis for detailed views of customer inquiries, enabling us to quickly isolate issues and provide personalized levels of support."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

Date Posted: Tuesday, May 25, 2021