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Bond Joins Forces with Qualtrics to Support Growth of CX Counsel for Clients #contactcenterworld The business partnership enables Bond to become certified to carry out implementation services on the Qualtrics platform for their CX and EX clients. In a joint marketing effort, the partnership will drive growth of mutual business initiatives in CX through guidance, information and demonstrated success of customer-centric engagement and support. "Incorporating real time measurement and analytics into an overall CX strategy is table stakes", says Morana Bakula, EVP, Strategy & Solutions at Bond Brand Loyalty. "As our counsel to clients grows in this area, we are adding to our delivery capabilities with Qualtrics, the leading world-class technology platform provider. This partnership furthers our mission to provide leading brands long-term, customer-centric growth." "A single bad experience—like an error at checkout or a frustrating customer care conversation—can result in a lost customer and lost revenue," said Aaron McGarry, Chief Ecosystem Officer, Qualtrics. "We are excited to partner closely with Bond to help their clients deliver breakthrough customer and employee experiences with our powerful CX and EX platforms." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Tuesday, December 20, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |