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Glia and Zensar Partner to Help Financial Institutions and Insurance Providers Enhance Customer Service #contactcenterworld Globally, consumers expect a consistent user experience across multiple channels and moments of truth. With Glia’s platform, financial institutions and insurance providers can meet customers where they are and communicate with them through whichever methods they prefer, including chat, digital voice, video banking, and guide them using CoBrowsing. Glia also provides an AI management platform and easy integration to common telephony systems. "The financial services sector has seen accelerated digital adoption due to changing customer needs. In this context, providing an outstanding customer experience has become a critical imperative for all business operations," said Nachiketa Mitra, Executive Vice President and Global head, BFSI, Zensar. "We plan to combine Glia’s innovative technology with our capabilities to create a compelling value proposition for our clients." "The screen has become the centre of the customer’s universe, making financial services organizations’ digital strategies a critical priority," said Dan Michaeli, CEO and co-founder of Glia. "By partnering with Zensar, we’re helping financial institutions and insurance providers deliver seamless digital banking and insurance experiences to their customers, meeting them in whichever channels they prefer for service and support. We look forward to joining forces with Zensar, helping our clients strengthen their customer relationships and create long-lasting loyalty." #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, December 17, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |