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Cyara Acquires Spearline to Deliver Customer Experience Assurance Platform #contactcenterworld The deal pairs Cyara’s leadership in contact centre and chatbot assurance with Spearline’s global dialling and WebRTC capabilities to deliver a solution set that addresses the needs of enterprises transforming their CX through the adoption of cloud- and AI-based solutions that support the modern remote workforce. "To support a remote workforce, organizations are moving their communications platforms to the cloud," said Alok Kulkarni, CEO of Cyara. "While this eliminates the complexity of managing the hardware, there is new complexity in testing advanced features that come with these platforms, like AI, video and omnichannel. Cyara offers the only CX assurance platform that can address the complexity of these modern communications systems today, and in the future." In 2021, Spearline acquired testRTC to add WebRTC monitoring to their portfolio, and most recently bolstered that investment with the acquisition of the Callstats.io business line from 8x8. These investments support the testing and monitoring needs of organizations adopting WebRTC-based cloud communications platforms. Combined with Cyara ResolveAX, this yields the most comprehensive set of assurance solutions for WebRTC-based platforms. "We are thrilled to join forces with Cyara to bring unmatched excellence to CX assurance," said Kevin Buckley, Co-Founder and CEO of Spearline. "This strategic move enables us to help more customers transform their CX, making every interaction flawless. We are excited for Spearline to become part of this combined powerhouse and look forward to the positive impact it will have on our customers." #contactcenterworld Date Posted: Tuesday, March 28, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |