© ContactCenterWorld.com
www.ContactCenterWorld.com

National Helpline for Family Violence Received 3,700 Calls in First Half of This Year

#contactcenterworld

Singapore, Aug 5, 2021 -- There were about 3,700 calls made to a 24-hour helpline for the public to report family violence in the first six months of this year.

Minister of State for Social and Family Development Sun Xueling revealed this figure for the National Anti-Violence Helpline, which started operations in January. She was speaking during the launch of the Alliance for Action to Strengthen Marriages and Family Relationships yesterday.

She said that the Ministry of Social and Family Development (MSF) received about 6,420 inquiries on family violence last year - a 44 per cent increase from 4,450 in 2019.

The number of family violence cases investigated by MSF rose by 13 per cent, from about 1,310 cases in 2019 to 1,480 last year.

One area the alliance hopes to look into is the rehabilitation of the person who inflicts violence on his or her family members, said Ms Sun.

Singapore Muslim Women's Association (PPIS) president Hazlina Abdul Halim said the stress of having to stay at home for prolonged periods during the Covid-19 pandemic could lead to increased tension at home.

Coupled with more financial stressors caused by the pandemic, and marital and parenting woes, this could add up to greater tension and even violence, she said.

In particular, there was a sharp rise in the number of child abuse cases investigated last year, with the MSF's Child Protective Service probing 1,313 cases, 21 per cent more than the 1,088 cases in 2019.

While pandemic-related stressors could have led to more abuse at home, the MSF previously said that the rise in child abuse cases being investigated was due to more outreach efforts and public awareness of family violence.

Ms Sun, who co-chairs the inter-agency task force formed last year to tackle family violence, said yesterday that it will release its recommendations very soon.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.straitstimes.com

Date Posted: Friday, August 6, 2021



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.