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Manchester, UK, March 10, 2021 -- Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules.

Since the pandemic, the Theatre has been unable to host live performances, however the team was keen to source a payment security provider to ensure all payments, donations or refunds to patrons are handled in a secure and compliant way. PCI Pal’s Agent Assist solution was selected as its solution of choice and has been implemented remotely.

Sheralee Lockhart, Director of Business and Operations for the Royal Exchange Theatre said, "While we have been forced to temporarily close our stages due to the pandemic – we wanted to ensure that our payment systems were fully up to date and as safe and compliant as possible. Given that our small team are having to handle payments and refunds over the phone, from their homes, we wanted to eliminate potential risks from the process, but also make it straightforward for the callers.

"The PCI Pal Agent Assist cloud-based solution allows all payment details to be provided by our patrons in an anonymous and safe way, and gives us the assurances that we have descoped from the requirements of PCI DSS. We have peace of mind that our cardholder-not-present telephone-based payments and refunds are in safe hands."

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pcipal.com

Date Posted: Friday, March 12, 2021