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Bosses at Worksop-based Wilko Speak Out Following News of 95 Job Losses at Town's Contact Centre #contactcenterworld Wilko’s new CEO Mark Jackson has announced a new senior leadership team, as the household and garden retailer implements its plan to stabilise the business and accelerate the turnaround. He said: "We’ve already begun our turnaround programme to drive Wilko forward. As part of this we quickly identified significant changes to the Wilko operating model to enable us to stabilise the business, and then thrive again." He told your Guardian that three key priorities have been set within the new strategic plan: The company is also instigating a more streamlined senior management structure. He continued: " "To deliver our strategic priorities we must remain focused, and our leadership structure needs to be fully aligned to achieve this. "Having now reviewed the current structure, we need to remove both the duplication of functions and operating costs. As part of this review, we’ve had to take some necessary and difficult decisions as we create a new operating structure that helps stabilise the business, from which we can then drive the business forward. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Monday, March 13, 2023 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |