© ContactCenterWorld.com
www.ContactCenterWorld.com

FREE Webinar: Best Practices From Around The Contact Center World
THEME:

EMPLOYEE ENGAGEMENT, CUSTOMER ENGAGEMENT, REDUCING COST & WINNING STRATEGIES FOR CONTACT CENTERS!
 

Join the President of ContactCenterWorld.com who will present 20 best practice ideas from award winners and also information about upcoming NEXT GENERATION Best Practice events and more.

NOTE: the first 20 members who book and attend this webinar will also be upgraded to the elite status of Executive Member on ContactCenterWorld.com for 12 months and this gives additional member benefits including conference discounts!

BOOK NOW
Reserve your place today at this link:
https://attendee.gotowebinar.com/register/4497720936796342028


WHAT TO EXPECT:
Raj will share some great best practice ideas from the NEXT GENERATION Contact Center & Customer Engagement Best Practices series he and his team host every year.

Tips include (Source - Company industry sector in brackets):
- Managing multi-national teams (Betting)
- Getting back great employees who left (Bank)
- Motivating trainees on a long training plan (Automotive)
- Keeping staff in the company so they don't leave (Bank)
- Getting staff to commit to service (Food service)
- Alternative ways to schedule (Bank)
- Motivating staff during busy periods (Outsourcer)
- Retaining staff (Bank)
- Motivating top performers (Bank)
- Helping new staff get to know who to go to in the center (Bank)
- Inter department competitions (Entertainment)
- Celebrating the industry (Travel)
- Take care of staff at work (Telecoms)
- Getting the vision and mission well known by staff (Bank)
- Incentives (Bank)
- Visualizing customer types (Securities)
- Matching staff and customers (Bank)
- Getting better outbound success (Securities)
- Get mums back to work (Bank)
- Going paperless (Healthcare)
- Motivating through food (Bank)

He will also share some updates about the conference series taking place in Toronto, Phuket, Vienna and Barcelona in 2019. More details for these events at www.ContactCenterWorld.com/conferences

There is NO FEE to attend this event, however registration is required and Raj and his team will review all registrations for final approval.

BOOK NOW
Reserve your place today at this link:
https://attendee.gotowebinar.com/register/4497720936796342028

 

 

Date Published : 4/12/2019 12:00:00 AM



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.