#contactcenterworld

New York, NY, USA, April, 2021-- Broadw.ai, an artificial intelligence platform for online concierge services, announced a synchronization with Ingresso, effectively launching a contactless customer service experience with Legends and One World Observatory.

Powered by Satisfi Labs and utilized by Broadway shows, Broadw.ai merges AI technology with marketing experience to recreate the box office experience online. Its partnership with Ingresso, a global distribution platform that connects customers with entertainment content, allows for increased optionality.

One World Observatory, the observation experience atop One World Trade Center in New York City, is the first to employ the platform. To create engaging experiences and seamless visits for guests and prospective visitors, the live AI integration offers a variety of features.

"We are constantly evolving our platform to become the best and most convenient AI concierge service available to visitors of leading sports and entertainment venues," said Micah Hollingworth, CEO and Co-founder of Broadw.ai. "The platform streamlines the guest's experience by assisting with everything from purchasing tickets to locating in-venue dining and merchandise options, all through a simple chat window. We're excited to launch this offering with Ingresso and roll it out with premier experiences entity, Legends."

"We are thrilled to launch Broadw.ai and Ingresso's dynamic product to create highly customized solutions for our guests," said Ray Bianco, Vice President of Marketing for Legends Global Attractions. "Our goal is to provide the most enriching experience for our visitors, and this platform is helping us to achieve that by not only facilitating the connection but allowing us the opportunity to truly engage them with our content."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com

Date Posted: Monday, April 12, 2021