#contactcenterworld

Orlando, FL, USA, Mar 21, 2022 -- Edify Labs, a customer experience software company that makes business communications feel more like personal ones, released Edify Workflows – the standalone version of the no-code, drag-and-drop design tool at the heart of the company’s flagship contact center software, Edify CX. Now, any contact center, regardless of existing technology, can deploy Edify Workflows for self-service customer experiences and simply pay for usage. No Edify license is required.

"Customer service automation has become less expensive and more accessible over the years, but this announcement from Edify makes it viable for every contact center," said Dave Michels, principal analyst, TalkingPointz. "So much more than a chatbot, Edify Workflows is an intuitive way for contact centers to explore multichannel automation – and Edify – with no significant cost or training."

Jamaica Public Service (JPS), the utility provider for the island of Jamaica, replaced its legacy contact center systems with Edify. The company now handles 80% of its inbound customer conversations using Edify Workflows rather than a human agent. 

"We built a ridiculously simple no-code workflow tool for everyone – except IT – because designing and executing powerful processes and campaigns should not take 30 days and an advanced engineering degree," said Cameron Weeks, co-founder and CEO of Edify. "We live in an era of instant gratification and companies need the tools to deliver on that for their customers. With Edify Workflows, it’s never been easier or more accessible; now anyone with a laptop and Wi-Fi can develop and modify business processes and campaigns as their needs adjust in real time."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

Date Posted: Tuesday, March 22, 2022