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Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions #contactenterworld The new Agent Assist Solution enables agents to deliver various digital and visual assistance tools directly to customers via text message. The text message is sent by contact center agents using the Agent Assist console and contains a link to a Zappix On-Demand App that simplifies and accelerates the customer service interaction. "We, at Zappix, continuously expand our product portfolio and strive to deliver the best customer experiences possible," said Yossi Abraham, Zappix president. "We are happy to launch Agent Assist — our latest service helping agents better serve customers while they are on the call. This service will help to greatly accelerate agent interactions, a key aspect of our mission to transform the user journey during contact center interactions." #contactenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Thursday, June 3, 2021 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |