© ContactCenterWorld.com
www.ContactCenterWorld.com

Windstream Enterprise OfficeSuite UC® Contact Center Services Introduce Omnichannel Capabilities
#contactcenterworld

Little Rock, Ark. -- Windstream Enterprise (WE), a managed communications service provider, has announced new omnichannel capabilities within its OfficeSuite UC(R) Contact Center Service (CCS) platform to connect all of a company’s touchpoints and sustain the context of each customer interaction across multiple digital channels.

OfficeSuite UC CCS centralizes voice, chat and text messaging management within its interface, equipping contact center administrators and their agents with advanced visibility and control. These features within the platform are designed to improve agent efficiency, while enabling customers to move seamlessly between communication channels without encountering any dead ends, resulting in a superior customer experience. "Our CCS platform has been developed with features that enterprises need to meet customers in the digital channel of their choice and integrate all touchpoints into one unified experience," said Austin Herrington, vice president of product management, Windstream Enterprise.


"A great customer experience has never been more critical or more difficult to achieve—and that makes contact centers more important than ever before," said Mike Flannery, chief marketing offer, Windstream Enterprise. "OfficeSuite UC CCS allows operating administrators to seamlessly manage their contact center services platform and deliver an optimized and frictionless experience."

#contactcenterworld

Date Posted: Tuesday, April 19, 2022



About ContactCenterWorld.com
ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today.