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CallTower Launches Native SMS and MMS Texting for Microsoft Teams #contactcenterworld CallTower’s Microsoft Teams solutions (Direct Routing and Operator Connect) with CT Text delivers both MMS and SMS capabilities translated in over 60 languages ensuring ease of contact and conversation searching within the Microsoft Teams client and simplifying communications. Utilizing the same number used for voice calls, CT Text maximizes reach and impact of SMS and MMS users within Microsoft teams by enabling individuals to text directly from their voice number or a group shared phone number. "We are thrilled to have launched this addition to CallTower’s Microsoft Teams Direct Routing and Operator Connect Solutions", cited CallTower Chief Revenue Officer William Rubio. "With both MMS and SMS CT Text integrations available in over 60 languages, users can communicate via one central platform, instead of sending texts from a cell phone or a third-party application. The result of this integration translates into improved communications with customers, supplemented with the increased security associated with a safe and secure single interaction platform. #contactcenterworld Posted by Veronica Silva Cusi, news correspondent Date Posted: Friday, September 30, 2022 About ContactCenterWorld.com ContactCenterWorld.com is the world's premier on-line resource for the call and contact center industry. This article is one of hundreds available on-line to registered members. Our resource is updated every working day and includes content from every corner of the world. If you are not a registered member go to www.ContactCenterWorld.com and register today. |