Nectar Launches Customer Experience Testing and Monitoring Services
Jericho, NY, USA, Sept, 2019 -- Nectar Services Corp., a provider in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced it now offers an approach to customer experience assurance testing and monitoring for contact center and IVR teams with the launch of Nectar Customer Experience (CX) Assurance.
CX Assurance builds on Nectar’s core products for platform, network and endpoint operations for UC with cloud-based CX testing built for enterprise-grade contact center and IVR operations. CX Assurance offers a complete suite of capabilities including auto-discovery, voice recognition and simulation, dynamic call automation and load testing to enable contact center DevOps teams to launch new platforms and configuration changes in less time and with more confidence.
"Nectar is increasingly applying our expertise in UC monitoring, diagnostics and reporting into the contact center, where customer experience testing is critical," said Tom Tuttle, SVP, UC Strategy and Global Alliances at Nectar. "In many contact center environments, organizations have been forced to rely on complex and expensive legacy platforms to test their environments for potential customer experience issues in IVR and Contact Center routing. Nectar is excited to offer a new alternative for automated CX testing that offers both superior functionality and industry-leading cost efficiency."
Posted by Veronica Silva Cusi, news correspondent
Date Posted: Tuesday, September 17, 2019
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